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Terms and Conditions

Dispatch Policy

We aim to post items within 3 working days of receiving the completed order. Unless a separate arrangement has been made with yarnsmith, orders will be dispatched using Royal Mail first class post or Air Mail for overseas deliveries.


Occasionally, orders may be delayed if items are out of stock but we will notify by e-mail if this is the case.

 

Payment

All major credit/debit cards are accepted via paypal, our preferred method of secure on-line payment. Please note, you do not have to have a paypal account to be able to make payments. We currently not able to accept credit card payments over the phone.


 If you would prefer to make a personal cheque payment, please make cheques payable to "yarnsmith.co.uk" and provide a card number on the reverse of the cheque. Cheque payments should be posted to:


Yarnsmith.co.uk

Wheatleys

Hall Road

Belchamp Walter

Sudbury

Suffolk CO10 7AS

 
 

Prices and Tax.

The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order.
 
 

Cancellation and Returns

You have the right to cancel your order within seven days of delivery. For a full refund, you must contact us within seven days and goods must be returned unopened and in re-saleable condition. You will be responsible for the cost of returning the goods. We cannot be liable for returned goods which are lost or damaged in transit. You will receive a cheque from us or a credit will appear on your credit or debit card via paypal, within thirty days of our receipt of the goods.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.


Confidentiality

Confidentiality All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Indemnity You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
 
 

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
Consumer Rights None of the above Terms and Conditions affects your statutory consumer rights.