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help If any of your questions are not answered below please send an e-mail to help@yarnsmith.co.uk or call +44 (0)870 428 0119 Monday - Friday 9am – 5pm GMT. If there is no one in the office to take your call, please leave a message and we’ll get back to you as soon as possible. how to shop Browse our product range by clicking on any of the links across the top or down the left-hand side of our homepage. If you see an item you would like to buy click on ‘add to basket’,. If you would like more than one of the item, change the number in the quantity box alongside the product. If you would like more information on a product, try clicking on the image or the link. You can check the contents of your basket at any time by clicking on the ‘shopping basket’ at the top of the page. You will also be able to remove items from your basket before checking out. When you have finished browsing and want to purchase the items in your basket click on ‘check out’ at the top of the page. At the check out you will be asked:
The postage and packing charge will be added to your order at the checkout. Postage and packing rates Our return policy is included in our Terms and Conditions. Please read these before placing an order. If you do not wish to order on-line, please call us or write down your detailed order and include your phone number and delivery details and post it in with a cheque. If you would like to make a specific pattern and are unsure of what materials you will need. Please contact us and we will help you with your order. thank you Additional Topics: |
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